One of the biggest advantages of owning a new Home Company home is our industry-best warranty program — and our warranty department. What does that mean to you?
We build with high-quality materials and maintain a high level of workmanship in order to provide each homeowner with the best warranty, and the very best home. And we take great pride in our service after the sale of your home. Not only are things less likely to need adjusting, but if they do need adjusting because of unforeseen problems — every home is covered. We truly believe this makes us unique and contributes to our high level of customer satisfaction.
Every Home Company home buyer receives a Homeowner Manual that details everything that is covered, instructions for how to submit a warranty request, and more. Here are some of the highlights!
New Home Warranties at The Home Company
- Homeowner Orientation. Prior to closing, we schedule a walk-through for you and your Superintendent to review every aspect of your completed home. This appointment will include demonstration of systems, a review of key maintenance and warranty points, and confirmation that the selections and options you ordered are correct. The Superintendent will use this Homeowner Manual as a checklist for any items that need correction. He or she will work with the Warranty Department to track the completion of any items from the Homeowner Orientation, and work is typically completed within 15 days.
- 60-Day Report. Like any new building, your new home requires a breaking-in period, during which time you may discover items in need of repair or adjustment. Please keep track of all such items and submit them on a service request form (found at the end of the Homeowner Manual). Our Warranty Manager will call you to schedule a visit to review items, and work is typically completed within 15 days.
- 11-Month Report. The Home Company’s Builder Warranty continues for a period of 12 months from your closing date. Near the beginning of the 11th month, if there are any items to report, please submit a service request form.
- Emergency Service. In the event of an emergency, please call the appropriate subcontractor listed in your manual. Before calling, though, consult the guidelines in your manual to ensure that you have an actual emergency.
We want every homeowner to experience the joy of living in a new Home Company home, with peace of mind included. For more information about our homes and our warranties, please watch this educational video, and contact us if you have any questions!Tags: Home Company Homes, Homeowners, New Homes Nebraska, New Homes Omaha, The Home Company Warranty Program
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This post was written by The Home Company